Privacy Policy

Scope

This policy applies to information collected through swapcult.com, related support channels, and any features that link to this policy. Third-party services accessed through links on our platform have their own privacy practices and are not controlled by SwapCult.

Information We Collect

We may collect information you provide directly, such as email addresses, support messages, verification documents, and other details submitted during compliance checks.

We also collect technical and usage data, including IP address, device and browser information, referral source, pages visited, and interaction events used for security, analytics, and performance monitoring.

For service operation, we process transaction-related information such as wallet addresses, selected assets, amounts, timestamps, and status data needed to complete or investigate swaps.

How We Use Information

We use personal information to deliver and improve the service, process transactions, provide customer support, maintain account and platform security, prevent fraud and abuse, and comply with legal obligations.

We may also use information to communicate service updates, policy changes, and product notices. Marketing communications are sent only where permitted by law and can be opted out of at any time.

Legal Basis for Processing

Depending on your location, our legal basis may include performance of a contract, compliance with legal obligations, legitimate interests such as fraud prevention and service security, and consent where required.

Sharing and Disclosure

We may share information with vetted service providers that support hosting, analytics, compliance, security, customer support, and payment operations. These providers are contractually required to protect data and use it only for authorized purposes.

We may disclose information to regulators, law enforcement, courts, or other authorities when required by law, legal process, or to protect rights, safety, and platform integrity. SwapCult does not sell personal data.

Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to remember preferences, secure sessions, understand traffic patterns, and improve platform functionality. You can manage cookie settings through your browser, though disabling certain cookies may affect service behavior.

Data Retention

We retain information for as long as needed to provide services, maintain records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, and compliance requirements. Retention periods vary based on data type and jurisdiction.

Data Security

We apply administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is fully secure, but we continuously work to reduce risk through monitoring, access controls, and incident response procedures.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to processing. You may also have the right to data portability and to withdraw consent where processing relies on consent.

To exercise these rights, contact us using the details below. We may request additional information to verify your identity before processing requests.

Children's Privacy

Our services are not directed to children and are not intended for individuals under the age required by applicable law to use digital asset services in their jurisdiction.

Policy Changes

We may update this Privacy Policy from time to time. Material changes are posted on this page with an updated effective date. Continued use of the service after updates means you accept the revised policy.

Contact

For privacy questions or requests, contact support@swapcult.com.